Accelerate your customer growth
We write software to streamline your customer bookings and payments.
Trusted by leading organisations
Visitor Express
Our flagship product for visitor management.
Fully customizable
Modules for reception, room booking, editable floor plans, staff scheduling and event management.
Security and Safety built in
Each module links with digital entry controls and call to muster lists for secure building management.
SiteGuard
One edge platform for every gate device we run.
The gate keeps working
Each site's device holds its own copy of who is allowed in, so barriers keep opening even when the connection to the cloud drops.
Every device on one map
ANPR cameras and keypads at every site run the same software and report their health to one estate view — without any plates or codes leaving the customer's own system.
UsageWatch
Outage monitoring that already knows what a normal day looks like.
A baseline for every stream
Every camera, message and data feed gets its own statistical baseline, refitted nightly and held for each hour of the week — so a quiet Sunday never reads as a fault.
Told before your customers tell you
A stream that drifts outside its expected range, changes character or falls silent raises an alert on its own, long before anyone at the gate reaches for the phone.
The Anatomy of an Outage
Every stream has a shape. A normal day has three peaks — morning, lunchtime and evening — and the area under that curve is the usage you would expect to see. When something breaks, what matters is not just the dip, but how much of that area you ever get back.
Normal
Actual usage tracks the expected curve. Three peaks a day, and the area beneath them is the day’s total.
Hiccup
A brief loss, then an overshoot as the backlog clears. What was lost is paid straight back, so there is no lasting effect.
Deficit
A longer loss. Customers go elsewhere and only some return, so far less is regained than went missing.
Erosion
A prolonged loss takes trust with it. Usage never climbs back to the line, and the deficit becomes permanent.
Classification of Cause of an Outage
A drop in the numbers has two very different explanations, and they need two different people to fix them. UsageWatch tells them apart before it raises anything.
Infrastructure
The signal stops dead. A camera drops off, a feed goes down, an overnight delivery never lands — and the stream reads exactly zero, a number real traffic almost never produces. UsageWatch holds the site’s counters open rather than reporting every camera behind a broken pipe as faulty.
Behaviour
The signal keeps coming, but the pattern moves. Volume settles below the expected range, or the mix of approved, denied and unrecognised reads shifts. The equipment is fine — something changed on the ground, and that is a different conversation.
go book it
A booking service for the high street.
Immediate availability - no contract required
A booking service that gives flexibility to you.
Marketplace
Your business gets a listing on the gobookit marketplace.
nunu-xo
Your smart, playful, always-ready-to-help desktop buddy.
AI-powered desktop assistant
Intelligent desktop buddy ready to help you with tasks.
Intuitive interface
Designed by Crystal Palace design team for premium user experience.
nunu-xo Corporate
With knowledge packs that transform workplace knowledge retention and training.
Knowledge retention systems
Transform how your organisation captures and shares knowledge.
Training solutions
Effective training systems for your team.
Why choose NetFM?
Quality UK based development.
Ready to go
NetFM provides gobookit and Visitor Express as ready to go fully managed services.
Flexible
We can tailor and re-invent booking and payments services to your requirements.
Reliable
99.99% SLA. We are confident delivering reliable services.
Secure
We are fully audited - Cyber Essentials Plus certified.
Affordable
Cost-effective solutions tailored to your budget.
Scalable
Over 63 million transactions processed successfully.
What our customers are saying.
We are proud to support so many businesses with their booking software.
"The high street wants a single handheld device that allows retailers to take payments, view performance reports and perform accounting duties without the need for additional costly epos/PC systems. Takepayments tp+ has provided them with this."
Paul Collier
Head of Innovation, takepayments
"Switching our facilities management solution to Visitor Express has been a positive experience for our colleagues whilst delivering cost savings for our business. NetFM offers a dedicated team to help resolve support requests and collaborate in bespoke feature development within agreed timescales."
Graeme Anderson
Facilities Manager, Tesco Bank
"Visitor.Express Enterprise ensures our employees and clients are secure wherever they may be working."
Rob Walker
Rolls Royce
"This innovative technology solution now allows the host to book their visitor in at their own desk and from that point forward the interaction is between the host and the visitor."
Gary Barrett
G4S Regional Manager
"So what is great for us is actually having that one stop solution where I can book my visitor in and my visitor will actually know I've booked them in and the times they need to arrive on site."
Nicola Martin
RBS Strategy Manager
"Visitor Express transformed our onsite employee parking services."
Alec Gore
Transport manager - Vodafone
Frequently asked questions
Please feel free to contact us if you have any questions - hello@netfm.org
Yes. We perform yearly independent full vulnerability scanning to ensure we meet the Cyber Essentials Plus security standard - you can view our certificate here.
You can view the full cyber essentials report here.
We also penetration test our own applications every month with OWASP ZAP and publish every report in full — the current one is here, and the whole programme, including the archive, is on our security testing page. Our most recent independent third-party test was performed by URM Consulting Services Ltd.
If you are a customer, we will run the same monthly test against your own deployment and email you the report automatically — request it from a verified address on your own domain by emailing nici@netfm.org.
Celebrating 20 years of success
NetFM is celebrating over 20 years in business, profitable since inception, as a team we are so proud of our achievements to date and want to extend a huge thank you to all of our clients for their support, loyalty, trust and collaboration on this remarkable journey.
Published: Dec 29, 2023